Tips for Hiring the Right Kingston Roofing Contractor

There are about as many Kingston roofing contractors to choose from as there are doctors, and I suggest you take the same care in choosing your roofing contractor as you would your doctor. While it’s clear that you are going to want a Kingston roofing contractor company that employees capable installers, and it’s clear you will need to evaluate each proposal you receive and decide on the best price/value relationship for you. How then can you decide which roofing contractors are truly the professional Kingston roofing contractors you should do business with?

Interview them. Whether you are talking to a salesperson or the owner themselves they should show pride and enthusiasm in discussing other jobs. If they do not it may indicate his amount of involvement in the actual work.

When meeting with each Kingston roofing contractor use the following seven questions to guide you through their interview.

1. What is the full name and address of the company?
Having a company that is nearby increases the likelihood of better and fast service. If you are provided a PO Box ask for a street address also.

2. Does the company carry insurance?
Workers compensation and liability insurance to be specific. If a worker is hurt and the roofing contractor does not have insurance the home owner is liable. Ask to have current certificates sent to you. Do not accept the Kingston roofing contractor at their word. They may carry health, life, and auto insurance. Bland assurances of insurance coverage may refer to these.

3. Is the company a licensed or credentialed roofing contractor?
Many state and local governments require roofing contractors to be licensed or credentialed. Contact your city and county clerk’s office and find out if there are any requirements for roofing contractors in your area. Even if there is not still ask your contractor. The truly professional roofing contractors will most likely have proof of license or credential from other entities. Like a manufactures’ installation training certificate.

4. How long has the company been in business?
Longer is usually better. More than three years, but everybody had to start somewhere. A new business should not be disqualified from your decision making process, but if everything else is equal, longer is usually better.

5. Will the roof company provide referrals or references from previous jobs?
Ask for a list of ten names and phone numbers of recent customers, within the last twelve months. It is not necessary to call all ten, but choose two or three randomly and call. Ask the referrals at minimum four questions. First, did he perform the roofing installation or services in a timely manner? Second, was he responsive when asked for information and changes? Third, did he act as if he cared about the customers interests? Finally, would you call the Kingston roofing contractor trustworthy?

6. What is the company’s workmanship warranty?
Some warranties are for one year, some are longer. The length of a roofing contractors warranty is not really as important as customer referrals. Most workmanship errors will be found within the first year, probably the first good storm. The reason this question is important and most roofing contractors will warranty the workmanship, and the manufacture will warranty the product as long as it is installed correctly. Make sure you understand both warranties and ask for a copy of each.

7. What is the company’s track record for solving customer complaints?
Try to find out how your roofing contractor handles problems when they do arise. Request a referral from a job that involved a complaint. Ask the contractor if he has ever lost a job-related court case. Ask if his contractor’s license has ever been suspended and why. Also, in talking to the appropriate authorities, such as the Better Business Bureau and licensing departments, find out if any complaints have been filed against the contractors whom you have interviewed. Many contractors in business for any length of time have been involved in a dispute. Ask how the dispute was resolved, to test your roofing contractor’s reputation.

If you are looking for expert roofers then please call (613) 531-4453 in Kingston, (613) 382-1883 in Gananoque, or (613) 498-0297 in Brockville, or complete our online request form.

Sarah Taylor

My husband and I bought a fixer-upper a few years ago knowing that the roof would need to be replaced sooner rather than later. We approached several companies for quotes in January/February to re-shingle the roof and put plywood down underneath. We contacted DM Roofing, who was recommended to me by several co-workers. We chose DM Roofing for a number of reasons: 1. Their competitive quote 2. The timeline they could get the work done (far and away the best timeline of anyone we reached out to) 3. Friendliness 4. Prompt and professional responses Darren was able to cut me a deal on the shingles and plywood and gave me a further discount on the remaining unused shingles, which we are planning to use for our shed. The actual work was really well done. Everyone I spoke to on site were very nice and considerate of our property. They finished most of the work by the time I got home and returned the second day only because they ran out of cap for the edges. After the work was done, we asked them to cut out an area for a plumbing vent (for a future project), which they did for us with no issue. I really appreciated every step of the process with Darren and his team. I would recommend them to anyone.

Barbara Savage

We recently had DM Roofing replace the shingles on our garage roof. They were friendly, hardworking and left a clean workspace when done. Great job!

sheila garsnell

DM Roofing replaced my roof. On time, professional workers and the clean up was great. Very happy with the job.

Susan Garsnell

Built a brand new house. Dm roofing did the job for my family. Not only were the guys pleasant but efficient. They arrived when they said they would and left the place spotless. I would recommend them wholeheartedly

Loretta C

I was unfortunately behind one of their work trucks and if they do roofs the way they drive I’d never hire them.

John Karagianis

Excellent roofing service. Honest, efficient, cost effective, knowledgable and highly professional. I have nothing but praise for my new roof, and the cost matched their initial quote. This is the second time I have used their services. Impressed both times.

Zhao Lu

DM roofer delivered the job professionally, smooth communication and reasonable price. Excellent!

Myra Lee

I had a good enough experience with DM Roofing in terms of the initial sales and installation experience. However, trying to get them to come back to fix small issues was like pulling teeth. It feels like some jobs are too small for them to bother with, which is disappointing.

jacques leblanc

My roof was leaking called DM roofing. They gave me a quote within 15 minutes and started the job 3 days later. The crew that did the roof were very knowledgeable and very efficient, Satisfied with the job done. No complaints

Garry Dion

DM Roofing installed our Shingles 18 yrs ago and did a super job. Recently I had a concern about the roof after the last snow, wind, and warm weather. Called Darren , he came, inspected the roof and Assured me that everything would be ok after a few adjustments and I followed up with his recommendations. This is in the process of being done. Thanks Darren.